Here you will find answers to some of the most frequently asked questions.
We invite you to ask questions any time. No question is a bother or not worthy of our answer. By asking questions, we grow and are better able to serve you!
Frequently Asked Questions:
Q: Do you have a brick and mortar store?
A: No, we are a family of websites under the corporate banner of Victoria Rose Cottage. Those sites include Victoria Rose Tags, Victoria Rose Graphics and Victoria Rose Prints.
Q: How do we get in touch with you?
A: Use our "Contact Us" Form by going to the left side navigation panel and clicking on the button "Contact Us" and you can ask us a question. Further information about our telephone contact is shown below.
Q: What if I do not hear from you via Email and why don't you publish your Email address?
A: All Emails are answered in the order in which they are received. We have over 250 Emails a day with having four websites. We answer every one in the order in which it is received. Barring any technical difficulty or unplanned personal circumstance, we will try to answer you in 2-3 business days if possible. Other than that, if you do not hear from us, this could mean that we did send a reply but that reply was filtered out by your Junk Mail filter. If you do not get an answer within a week, write us again and include your telephone number and we will call you back. We do not publish our Email address because we do not have the time to filter out spam or to read email from those not interested in our products or services so this discourages sales pitches and spam and allows us to devote our time to those who are truly interested in our products and services.
Q: Where are you located?
A: Our main office is in Palm Harbor, Florida
Q: What payment methods do you accept?
A: We accept PayPal, Checks and Money Orders and Credit Cards independent of PayPal. All of our policies are explained more in detail by going to the left hand navigation panel and clicking on the "Policy" button.
Q: Do you accept returns?
A: We specialize in showcasing the incredible talent of artisans from all over the United States of America. Typically, we do not sell items created on an assembly line or imported in mass quantities. . . . Because of the nature of these items and because our artisans design and sell one of a kind original items, and take great care to create something special just for you, we cannot ask them to give back money that we have sent to them to order their hand crafted items. We take great care in full disclosure so that our customers are aware of what they are ordering and also ask that you contact us with any questions BEFORE you make your purchase. We also insure every item should it arrive compromised. We will then assist you with the insurance claim.
Q: How long does it take to get my order?
A: Please check the descriptive text as we do not have a blanket policy. If an item is in stock and we ship it directly to you, we will ship out on the next available shipping day. What that means is that we order our parcels picked up on a regular basis. If you order an item after we have placed our order for package pick up, we will then ship to you on the next available day and will of course consider holidays and unplanned technical or personal issues that may come up. We do our best to process orders promptly but are human in nature and do the best we can to ship out in stock items the week they are ordered. If there will be a delay we will let you know or if you have not heard from us, please contact us via our Contact Form. If you order an original item from our artisans, each one has their own terms of shipment. Please take time to read that in the descriptive text or contact us if you have any questions. All custom orders take longer. We also ask you to be patient with us during peak times or holidays when the order processing is higher volume. Each artisan has their own packaging and shipping policy.
Q: How do I get in touch with your artists personally?
A: We do not disclose our artist's personal information to maintain their privacy. We also handle the sale and do not involve our artists with that end of it. In other words, they want to devote all of their time to creating beautiful items for you and sign contracts with us for us to handle the sale and any paper work including Emails. If you want to ask our artists a question, we will cheerfully direct it to them and send you their response while protecting their identity and their personal information. We have worked hard and taken considerable time to find the most talented artisans who sign a contract with our website - many of them have exclusive contracts and are very happy with our representation.
Q: How do I sell my hand crafted in the USA item on your site?
A: We are always open to accepting your samples for our review. However, this is a time consuming process and we are very particular about selling only items that fit the goal of our site and are items that are going to also complement the theme of our web boutique. If you design and create items that are very unique, we will ask you to sign a contract for us to sell your item exclusively for a period of time. Many of our artisans have actually left to sell their items on their own websites after receiving recognition from our showcasing their talent. This thrills us beyond measure to see this. Others do not want the responsibility and work of maintaining a website of their own and are happy to remain on our site. We are so blessed to be able to showcase the incredible talent of these artisans. We consider them all as part of our web family. If you have an item that you believe we might like to consider, please email us for further details.
Q: What is your mailing address?
A: Victoria Rose Cottage P. O. Box 694, Palm Harbor, Florida 34682
Q: How long have you been in business?
A: We have been an established internet presence for almost five years. We are also a long standing member of Make Mine Pink and Shabby Lane Shops and have been advertised in national magazines such as Romantic Home, Romantic Country and Victoria - to name a few. We also were appointed retailers by Christie Repasy and Maura Daniel Lighting - a testimony in itself as they are quite particular about selecting their retailers. Customers and business associate recommendations and referrals are available upon request.
Q: Do you offer Lay Away?
A: Yes, with certain restrictions. We will remove an item from inventory and place it on Lay Away as long as you meet our criteria as explained in our "Policy Page" in detail. Briefly, we will lay away an item if it is over $200.00 and you agree to our terms. Please remember that in doing so, you have asked us to remove it from stock and place it on hold for you. In doing so, we cannot sell this item to some other interested client so we cannot offer refunds of deposits paid. We also have to consider our artisans and their concerns if this item is a one of a kind original item. Please go to our "Policy" Button and look for our specific Lay Away terms.
Q: Why don't you publish your telephone number?
A: We did offer a toll free number at one time. However, due to the many "prank" calls, sales calls, and calls from those who do not have pure motives, we stopped it as we were spending way too much time answering these type of calls and thus taking away precious time from you, our client. We have set a policy whereby if you are an established customer, meaning you have made a purchase from us and have provided your personal information to us, we will contact you upon your request. We also do have a dedicated fax line given also to our established customers.
